Refund policy

 

We operate a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@asweeterday.com. We will then provide you with further instructions.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

You can always contact us with any return-related questions at contact@asweeterday.com.

 

Damages and Issues

Our return policy for damaged or defective items is 5 days. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess and resolve the issue. Your claim must be accompanied by photos.

Exceptions or Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please feel free to contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

 

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

 

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds

We will notify you as soon as we receive and inspect your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@asweeterday.com.